Privacy Policy

1. Information We Collect

Depending on how you interact with Savera Tour & Travels, we may collect the following information:

Personal and Contact Information

• Name
• Phone number
• Email address

Travel Enquiry Information

• Preferred destination
• Travel dates or travel month
• Number of travellers
• Pickup or departure location
• Preferred tour package
• Hotel or vehicle preferences
• Special travel requirements or messages you voluntarily provide

Booking Information

Where required to arrange a confirmed booking, we may collect additional information necessary for hotel, transportation, sightseeing, or other travel services.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Referral source
• Website interaction information

2. How We Collect Your Information

We may collect information when you:

• Submit an enquiry through our website
• Submit a Facebook or Instagram lead form
• Contact us through WhatsApp
• Call or email us
• Request a tour quotation
• Make or enquire about a booking
• Communicate with us through Facebook, Instagram, Messenger, or other social platforms
• Interact with our website, advertisements, or online services

Some website information may also be collected automatically through cookies and similar technologies.

3. How We Use Your Information

We may use the information collected to:

• Respond to your travel enquiry
• Understand your travel requirements
• Prepare and provide tour quotations
• Recommend suitable travel packages
• Contact you regarding your enquiry
• Arrange hotels, transportation, sightseeing, or other requested travel services
• Provide booking assistance and customer support
• Communicate changes or updates related to your trip
• Improve our website, advertisements, services, and customer experience
• Maintain business and booking records
• Prevent misuse, fraud, or security issues
• Comply with applicable legal or regulatory requirements

Where permitted, we may also contact you about relevant travel packages, offers, or services. You may ask us to stop promotional communications at any time.

4. Facebook, Instagram and Meta Lead Forms

When you submit information through a Facebook or Instagram advertisement or Meta Lead Form, the information you choose to provide may be shared with Savera Tour & Travels so that we can respond to your enquiry.

This may include information such as your name, phone number, email address, preferred destination, travel month, and number of travellers.

Your use of Facebook, Instagram, and other Meta services is also subject to Meta's own terms and privacy policies.

5. WhatsApp and Other Communication Platforms

If you contact us through WhatsApp, Messenger, Instagram, email, or another communication platform, we may use the information provided through that platform to respond to your enquiry and provide requested travel assistance.

Those services may separately process information according to their own privacy policies.

6. How We Share Your Information

We do not sell or rent your personal information.

Where necessary to arrange travel services requested by you, relevant information may be shared with service providers such as:

• Hotels and accommodation providers
• Taxi, cab, or transport operators
• Tour operators
• Sightseeing or activity providers
• Other travel service providers involved in fulfilling your booking

We may also use technology, hosting, analytics, advertising, payment, or communication service providers where reasonably necessary to operate our business.

We only intend to share information that is reasonably necessary for the relevant purpose.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Handling travel enquiries
• Completing bookings
• Providing customer support
• Maintaining necessary business records
• Meeting legal, accounting, or regulatory obligations

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

• Keep the website functioning properly
• Understand how visitors use our website
• Measure website traffic and performance
• Remember certain preferences
• Measure advertising effectiveness

Some third-party services, such as analytics or advertising platforms, may also use cookies or similar technologies.

Where required, users may be given choices regarding non-essential cookies.

9. Analytics and Advertising

We may use analytics and advertising services such as Google or Meta tools to understand website usage, measure campaign performance, and improve our marketing.

These providers may process certain device, browser, interaction, or advertising-related information according to their own privacy policies and settings.

10. Data Security

We take reasonable administrative and technical measures to protect personal information against:

• Unauthorized access
• Misuse
• Loss
• Alteration
• Disclosure

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

11. Your Choices and Rights

Depending on applicable law and circumstances, you may contact us to:

• Request access to information you have provided
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Ask questions about how your information is used
• Withdraw consent where processing is based on consent
• Opt out of promotional communications

If you withdraw consent for a purpose that depends on consent, information collected on that basis may need to be deleted or processing stopped where applicable.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, hotels, or travel-related providers.

Savera Tour & Travels is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies separately.

13. Children's Privacy

Our services are generally intended for travellers and persons arranging travel. We do not knowingly seek to collect personal information directly from children without appropriate involvement or authorization from a parent or guardian.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, or privacy practices.

The latest version will be published on this page with an updated “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or want to request access, correction, or deletion of your information, contact: